CUSTOMER SERVICE MANAGER
J000404
Freight/Logistics
Job Description
Dear Our Valued Connections,
ROTalent Headhunt’s Client is a company that specializes in EXPRESS DELIVERY, looking for high qualified candidate for CUSTOMER SERVICE MANAGER position at the moment.
- Title: Customer Service Manager (CSM)
- Working Location: HCMC
- Report to: CSO
- Manage a team of 10-20 people
- Salary: Negotiable
- Improve customer service experience, create engaged customers and facilitate organic growth
- Focus on taking care of Franchise
- Manage tasks on social networking sites, e-commerce sites and company hotlines.
- Take ownership of customers issues and follow problems through to resolution
- Set a clear mission and deploy strategies focused towards that mission
- Develop service procedures, policies and standards
- Keep accurate records and document customer service actions and discussions
- Analyze statistics and compile accurate reports
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Keep ahead of industry’s developments and apply best practices to areas of improvement
- Control resources and utilize assets to achieve qualitative and quantitative targets
- Adhere to and manage the approved budget
- Maintain an orderly workflow according to priorities
Job Requirement
- Experience in the same position in logistics or relevant industries.
- Experience in providing customer service support
- Excellent knowledge of management methods and techniques
- Proficiency in Chinese
- Working knowledge of customer service software, databases and tools
- Awareness of industry’s latest technology trends and applications
- Ability to think strategically and to lead
- Strong client-facing and communication skills
- Advanced troubleshooting and multi-tasking skills
- Customer service orientation
- BS degree in Business Administration or related field
Benefits
- Salary: Negotiate
- More details will be discussed during meeting.
Others
Pls help us recommend to your friends whom it may concern about or you’re suitable for this position via:
- Call/Zalo/Viber: 0966.310.507 (Ms Irene Hương)
- Mail to cityhunter@redorange.vn directly for further information in detail.
Thank you and Best wishes to you!
_______________________________
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Hotline: (+84) 0888222736 E-mail: support@redorange.vn
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