zalo facebook

CUSTOMER SERVICE MANAGER

J000404

Freight/Logistics

Job Description

Dear Our Valued Connections,

ROTalent Headhunt’s Client is a company that specializes in EXPRESS DELIVERY, looking for high qualified candidate for CUSTOMER SERVICE MANAGER position at the moment.

  • Title: Customer Service Manager (CSM)
  • Working Location: HCMC
  • Report to: CSO 
  • Manage a team of 10-20 people
  • Salary: Negotiable


  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Focus on taking care of Franchise
  • Manage tasks on social networking sites, e-commerce sites and company hotlines.
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyze statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilize assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities

Job Requirement

  • Experience in the same position in logistics or relevant industries.
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in Chinese
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation
  • BS degree in Business Administration or related field

Benefits

  • Salary: Negotiate
  • More details will be discussed during meeting.

Others

Pls help us recommend to your friends whom it may concern about or you’re suitable for this position via:

  • Call/Zalo/Viber: 0966.310.507 (Ms Irene Hương)
  • Mail to cityhunter@redorange.vn directly for further information in detail.

Thank you and Best wishes to you!

_______________________________

Red Orange One-Stop Shop for HR 

Hotline: (+84) 0888222736  E-mail: support@redorange.vn

-------------------

Welcome to connect & follow us as links:

Apply

Work Location

Hồ Chí Minh

Salary

Negotiable

Published Date

15-12-2021

Share This Job

Related Jobs

ROTalent Headhunt - Red Orange LLC

Phone: +84 028 6272 2273

Zalo/Viber/WhatsApp: +84 888 222 736


Email: support@redorange.vn


Address: 222 Building, No.222 Dien Bien Phu St., Ward 7, District 3, Ho Chi Minh City

Follow us on


Subscribe to our newsletter

© 2021 ROTalent. All rights reserved. Designed by Eraweb